Connect with Halton in the way that works best for you

This week is Customer Service Week, and I am pleased to mark the occasion by highlighting the many ways you can connect with us.

Twitter-programsandsupportsHalton Region provides business supports, emergency planning, paramedics and public health, social services, Regional roads, water and wastewater, waste management and more. These supports are essential to building a strong community—after all, Halton is part of your everyday life. That is why we work to enhance your access to our programs and services, ensuring you can connect with all of our programs quickly and easily.

Our one-window approach to customer service helps you get whatever you need from us using the channel that works best for you. Whether you want to discuss Regional issues, report information or request support, you can do it online, on a mobile device, by phone or in person. Whichever method you choose, you will get the same positive experience that helps you move on with your busy day.

Linkedin-regionalservicesWith Halton only one click, one tap or one call away, it’s easy to access our programs and services:

  • For online tools, request forms and program information, visit halton.ca. Our helpful, up-to-date website features everything from Council documents to construction updates, waste collection tips, public health resources and financial assistance materials.
  • To access our most popular services on your mobile device, download our OneHalton app from the App Store or Google Play. It allows you to submit requests, set up waste collection reminders, report immunizations, view cycling maps and more.
  • For direct support, email accesshalton@halton.ca or call 311, 1-866-442-5866 or TTY 905-827-9833. Our reliable customer service representatives are happy to answer your questions and connect you with the high-quality services you need.
  • To receive timely updates, reminders and links to useful resources, follow @RegionofHalton on Twitter, Facebook, LinkedIn, YouTube and Instagram.
  • For an in-person meeting, visit our offices at 1151 Bronte Road, Oakville.

Halton’s customer service team takes pride in being professional, consistent, informative and friendly, and we welcome your feedback on how we can continue to improve. By making it easy to connect with Regional services, we help keep Halton a great place to live, work, raise a family and retire.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report”.

 

Providing easy access to Regional programs and services

ServiceAccessRegional Council and staff work year-round to enhance resident access to our programs and services. Our one-window approach to service delivery leverages multiple channels to help you find information and support as quickly as possible. If you’re looking for government services in Halton, your Region is only one click, one tap or one call away.

halton.ca

For online tools, service request forms and detailed program information, visit halton.ca.

We update the website daily to ensure our content is helpful and current, from documents and resources to alerts about severe weather and high-impact events. The website is a quick and easy way to check your waste collection calendar, register for events and learn about critical supports.

OneHalton app

To access our most popular information and service requests on your Apple or Android device, download the OneHalton app.

The app optimizes service request forms for yard waste labelsdiaper bag tags, immunization reportingprenatal classes and metal and appliance collection. It also features other waste collection resources, job postings, videos and more to put the Region at your fingertips.

AppleStore GooglePlay

access@halton.ca

If you email us, you will receive the same comprehensive, high-quality service available by phone. Responses will confirm service requests or follow up for additional information, and will always include detailed instructions or useful links. For a written response by the end of the next business day, email access@halton.ca.

311

Our award-winning contact centre is available 24 hours a day, seven days a week to assist you with your questions. To speak with one of Halton’s customer service representatives, call 311 or 1-866-442-5866.

One click. One tap. One call.

In addition to the four primary ways to access our government services, we also serve residents on social media and in-person.

By ensuring easy resident access to professional, consistent, informative and friendly Regional services, we help keep Halton a great place to live, work, raise a family and retire.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report”.

Happy Holidays!

Family having fun in winterOn behalf of Regional Council and staff, I would like to wish everyone a Merry Christmas, Happy New Year and wonderful holiday season!  The holidays give us a chance to reconnect with family and friends, participate in festive traditions and create memories for years to come

Over the holidays, all our essential and 24-hour Regional services will remain available. If you require assistance from Halton Region during this time, please visit halton.ca or dial 311.

thinkstockphotos-621597666-halton-ca

Some public facilities will be closed from 4:30 p.m. on Friday, December 23 until 8:30 a.m. on Monday, January 2. For more information about holiday hours at our public facilities, visit halton.ca/closures.

If you are staying in town for the holidays, there are so many great things to see and do in Halton. Family-friendly events and activities take place throughout the winter season in Halton’s local municipalities—Burlington, Halton Hills, Milton and Oakville—and at Conservation Halton parks. Click on the links to find out more details.

It is my wish that your holidays are filled with peace, joy and good company. From my family to yours, Merry Christmas and Happy New Year!

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report”.

Sunday pilot program: increasing waste diversion and customer service

HWMSHalton Region is committed to supporting waste diversion efforts and providing high-quality customer service that is easy to access for all residents. We take great pride in making Halton a great and sustainable place to live and we are always looking for new ways to improve the programs and services we provide.

To help residents with their waste disposal and recycling and to support our waste diversion efforts, Halton Region will be opening the Halton Waste Management Site (HWMS) on Sundays from April 17 to July 10. As part of a pilot program, the site will be open between the hours of 8 a.m. and 12 p.m. to measure resident interest and assess the long-term feasibility of having the landfill site open on Sundays.

During the three-month pilot period, Halton residents are invited to take advantage of the extra day to drop off recyclables, yard waste, household hazardous waste and garbage. All regular services at the HWMS will be available, including:HWMSdriveway

  • Recycling and Garbage Disposal
  • Yard Waste Drop Off
  • Household Hazardous Waste Depot
  • Paint and Stain Reuse Depot
  • Salvation Army Reuse Depot
  • Blue Box and GreenCart Pickup/Exchange

We are committed to protecting the natural environment which is a priority in our Strategic Action Plan 2015-2018. By participating in our waste management programs, residents of Halton continue to achieve a remarkable waste diversion rate. Since 2008, more than 60 per cent of residential waste has been diverted from Halton’s landfill. This is a remarkable accomplishment that has resulted from working together to promote long-term sustainability in our community.

Thank you all for your ongoing efforts to Reduce, Reuse and Recycle. What we do today, matters for tomorrow. Together, we are preserving Halton’s future, ensuring that Halton remains a great place to live, work, raise a family and retire.

For more information about the Halton Waste Management Site, the new pilot program, and waste reduction and diversion tips and programs, please visit halton.ca/HWMS or dial 311.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report”.

Happy Holidays from Halton Region!

Merry Christmas and best wishes for a joyous Holiday Season!

On behalf of Regional Council and staff, I wish you a Merry Christmas, a happy New Year and a wonderful holiday season!

December is one of my favourite months. It’s the time of year to get together with family and friends, celebrate the season, give back to our community and be thankful for all we have.

If you are staying in town, there is so much to do around Halton. Take the opportunity to discover Halton and experience the things that make it such a great place to live, work, raise a family and retire.

Over the holidays, all essential services and Halton Region facilities will remain available, including water and wastewater services, waste collection, road operations, public health, paramedic services and social and community services. Some public facilities will be closed during the holidays. For more information about holiday hours at our public facilities, visit halton.ca/closures. If you require assistance with a Regional service during the holidays dial 311, visit halton.ca, or submit a service request at halton.ca/311.

May this season bring peace, prosperity and joy to you and your loved ones. From my family to yours, I wish you a Merry Christmas and a Happy New Year!

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton or on Facebook.

Holiday Closure – 311 services available

On behalf of Regional Council and staff, I would like to wish you a Merry Christmas and aholiday closure safe, happy and healthy holiday season.

Halton Region’s administrative offices are closed for the holidays as of December 23 at 4:30 p.m. and will reopen at 8:30 a.m. on Thursday, January 2, 2014.

All essential services will remain available during this time. Essential services include:

If you need help with a Regional service during the holidays, please dial 311. Dialing 311 also gives you access to other Halton Government Services including Local Municipal Services, Halton School Boards, and non-emergency Police services in more than 170 languages. Did you know that 311 services are also available online at 311halton.ca. Through 311 online you can pay a parking ticket, find a Regional or municipal service, sign up for cold alerts, apply for a job, report a collision or missed waste collection and more. 

From my family to yours, I would like to wish you a wonderful Christmas and holiday. All the best for a healthy New Year.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”