Connect with Halton in the way that works best for you

This week is Customer Service Week, and I am pleased to mark the occasion by highlighting the many ways you can connect with us.

Twitter-programsandsupportsHalton Region provides business supports, emergency planning, paramedics and public health, social services, Regional roads, water and wastewater, waste management and more. These supports are essential to building a strong community—after all, Halton is part of your everyday life. That is why we work to enhance your access to our programs and services, ensuring you can connect with all of our programs quickly and easily.

Our one-window approach to customer service helps you get whatever you need from us using the channel that works best for you. Whether you want to discuss Regional issues, report information or request support, you can do it online, on a mobile device, by phone or in person. Whichever method you choose, you will get the same positive experience that helps you move on with your busy day.

Linkedin-regionalservicesWith Halton only one click, one tap or one call away, it’s easy to access our programs and services:

  • For online tools, request forms and program information, visit halton.ca. Our helpful, up-to-date website features everything from Council documents to construction updates, waste collection tips, public health resources and financial assistance materials.
  • To access our most popular services on your mobile device, download our OneHalton app from the App Store or Google Play. It allows you to submit requests, set up waste collection reminders, report immunizations, view cycling maps and more.
  • For direct support, email accesshalton@halton.ca or call 311, 1-866-442-5866 or TTY 905-827-9833. Our reliable customer service representatives are happy to answer your questions and connect you with the high-quality services you need.
  • To receive timely updates, reminders and links to useful resources, follow @RegionofHalton on Twitter, Facebook, LinkedIn, YouTube and Instagram.
  • For an in-person meeting, visit our offices at 1151 Bronte Road, Oakville.

Halton’s customer service team takes pride in being professional, consistent, informative and friendly, and we welcome your feedback on how we can continue to improve. By making it easy to connect with Regional services, we help keep Halton a great place to live, work, raise a family and retire.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report”.

 

Providing easy access to Regional programs and services

ServiceAccessRegional Council and staff work year-round to enhance resident access to our programs and services. Our one-window approach to service delivery leverages multiple channels to help you find information and support as quickly as possible. If you’re looking for government services in Halton, your Region is only one click, one tap or one call away.

halton.ca

For online tools, service request forms and detailed program information, visit halton.ca.

We update the website daily to ensure our content is helpful and current, from documents and resources to alerts about severe weather and high-impact events. The website is a quick and easy way to check your waste collection calendar, register for events and learn about critical supports.

OneHalton app

To access our most popular information and service requests on your Apple or Android device, download the OneHalton app.

The app optimizes service request forms for yard waste labelsdiaper bag tags, immunization reportingprenatal classes and metal and appliance collection. It also features other waste collection resources, job postings, videos and more to put the Region at your fingertips.

AppleStore GooglePlay

access@halton.ca

If you email us, you will receive the same comprehensive, high-quality service available by phone. Responses will confirm service requests or follow up for additional information, and will always include detailed instructions or useful links. For a written response by the end of the next business day, email access@halton.ca.

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Our award-winning contact centre is available 24 hours a day, seven days a week to assist you with your questions. To speak with one of Halton’s customer service representatives, call 311 or 1-866-442-5866.

One click. One tap. One call.

In addition to the four primary ways to access our government services, we also serve residents on social media and in-person.

By ensuring easy resident access to professional, consistent, informative and friendly Regional services, we help keep Halton a great place to live, work, raise a family and retire.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report”.

Happy Holidays!

Family having fun in winterOn behalf of Regional Council and staff, I would like to wish everyone a Merry Christmas, Happy New Year and wonderful holiday season!  The holidays give us a chance to reconnect with family and friends, participate in festive traditions and create memories for years to come

Over the holidays, all our essential and 24-hour Regional services will remain available. If you require assistance from Halton Region during this time, please visit halton.ca or dial 311.

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Some public facilities will be closed from 4:30 p.m. on Friday, December 23 until 8:30 a.m. on Monday, January 2. For more information about holiday hours at our public facilities, visit halton.ca/closures.

If you are staying in town for the holidays, there are so many great things to see and do in Halton. Family-friendly events and activities take place throughout the winter season in Halton’s local municipalities—Burlington, Halton Hills, Milton and Oakville—and at Conservation Halton parks. Click on the links to find out more details.

It is my wish that your holidays are filled with peace, joy and good company. From my family to yours, Merry Christmas and Happy New Year!

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report”.

Halton is a great place to live

Halton is a great place to live and Regional Council is committed to making fiscally, responsible decisions that ensure we provide high quality services that contribute to your quality of life, making it an ideal place to live, work, raise a family and retire.

Last December, Regional Council approved the 2014 Budget and Business Plan and for the fourth time in eight years (2008, 2010, 2011 and 2014), we were able to reduce property taxes on Regional programs and services while maintaining and enhancing service levels. Over the past eight years, we have either reduced or frozen taxes. This is one of the best records in all of Canada. Once again this year, we have achieved a AAA credit rating.  This is the highest credit rating that can be achieved and it is acknowledgment of Halton’s strong financial position. Our AAA credit rating and reduced taxes demonstrates that we have been managing your tax dollars efficiently and effectively. 

Regional Council is committed to policies that ensure Halton is resident focused, well planned and safe and healthy. Value to you as a taxpayer is a critical component of decision making at Council.  We are fiscally responsible with the Regional budget and have been planning our infrastructure needs (roads, waste management, water/wastewater treatment) so that strategic investments now ensure we meet infrastructure needs in the future with minimal impact to you as a taxpayer. We are also focused on services that contribute to a safe and healthy community so that you can continue to enjoy a high quality of life in Halton.

As a regional government, we continue to build on our record of customer service excellence. In January, our Access Halton group was recognized by the Service Quality Measurement Group (SQM) as a Service Quality Award of Excellence Winner for 2013. Halton received a Highest Customer Service (government) award and survey results indicated 92 per cent of callers were satisfied overall with their call centre experience. These results are a great achievement given that in 2013, Access Halton managed 304,354 calls and 9,282 emails.

Great things are happening in Halton. To learn more, I invite you to take a look at my video blog, The State of the Region, at www.youtube.com/haltonchair.

If you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton,LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”

Halton Region celebrates Customer Service Week

Access to Halton Region’s programs and services is only a click or call away.  Visit www.halton.ca/311 or dial 311and speak to a customer service representative in our award winning call centre to receive Halton Government Services in more than 170 languages, 24 hours a day, 7 days a week.

Last year, Access Halton staff responded to over 334,000 inquiries in person, by phone and via the internet.  The most popular inquiries include scheduling metal and appliance collection, applying for financial assistance, inquiring about our new, larger Blue Boxes or scheduling a visit with the Travel Health Clinic.  

This year we have introduced many new online tools to help you Find, Pay, Register, Report or Request information from Halton Region and the local municipalities.  Through our website you can sign up for weekly waste collection reminders, request garbage tags, report Blue Box not collected, register for cold alerts, sign up to receive my quarterly newsletter, The Carr Report and much more.

A recent customer satisfaction survey found that 92% of customers were very satisfied with their Access Halton experience.  Delivering excellent customer service to residents helps ensure that Halton remains a great place to live, work, raise a family and retire. 311_logo_colour

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”

Access Halton at 1151 Bronte Road or Dial 311

Many residents are familiar with Halton’s 311 service – a single window of direct access to Halton Government Services.  But, did you know that you can stop by the front lobby of the Halton Region Centre between 8 a.m. and 5 p.m. Monday to Friday (1151 Bronte Road in Oakville) and get in-person access to a wide variety of services?

Whether you’re looking to pick up one of the new, larger, Blue Boxes, drop off used batteries, CFL light bulbs or cell phones or pick up an application for assisted housing or a Canadian passport, our staff are available to help.

The Government Service Centre at 1151 Bronte Road in Oakville is operated by the same Access Halton staff who provide 311 telephone assistance 24-7-365.  The Government Service Centre provides “in person” access to a wide variety of Regional, Local, Provincial and Federal government services.

In 2012, there were almost 31,000 visits from residents to our Government Services Centre. Some of the more popular requests include tourism information, parks and recreation information and Blue Boxes.  

Halton Region has partnerships with the Local Municipalities and Service Ontario to provide information and services. Frequently requested Provincial information includes:

  • Change of address
  • Marriage license application
  • Request for marriage certificate
  • Health card application
  • International driving permit
  • Birth certificate
  • Acceptance of Ministry of Labour Documents
  • Acceptance of Landlord Tenant Board Documents

The most frequent Federal information requested is:

  • Canada Child Benefit
  • Marital status change
  • Canada Pension Plan information
  • Social Insurance Number information
  • Citizenship inquiries
  • Passport application

Customer Service is one of the priorities of the Citizens’ Priorities Action Plan and making it easy for residents to Access Halton is our goal.  311 services are available in more than 170 languages and through TTY.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”