Halton is a great place to live and Regional Council is committed to making fiscally, responsible decisions that ensure we provide high quality services that contribute to your quality of life, making it an ideal place to live, work, raise a family and retire.
Last December, Regional Council approved the 2014 Budget and Business Plan and for the fourth time in eight years (2008, 2010, 2011 and 2014), we were able to reduce property taxes on Regional programs and services while maintaining and enhancing service levels. Over the past eight years, we have either reduced or frozen taxes. This is one of the best records in all of Canada. Once again this year, we have achieved a AAA credit rating. This is the highest credit rating that can be achieved and it is acknowledgment of Halton’s strong financial position. Our AAA credit rating and reduced taxes demonstrates that we have been managing your tax dollars efficiently and effectively.
Regional Council is committed to policies that ensure Halton is resident focused, well planned and safe and healthy. Value to you as a taxpayer is a critical component of decision making at Council. We are fiscally responsible with the Regional budget and have been planning our infrastructure needs (roads, waste management, water/wastewater treatment) so that strategic investments now ensure we meet infrastructure needs in the future with minimal impact to you as a taxpayer. We are also focused on services that contribute to a safe and healthy community so that you can continue to enjoy a high quality of life in Halton.
As a regional government, we continue to build on our record of customer service excellence. In January, our Access Halton group was recognized by the Service Quality Measurement Group (SQM) as a Service Quality Award of Excellence Winner for 2013. Halton received a Highest Customer Service (government) award and survey results indicated 92 per cent of callers were satisfied overall with their call centre experience. These results are a great achievement given that in 2013, Access Halton managed 304,354 calls and 9,282 emails.
Great things are happening in Halton. To learn more, I invite you to take a look at my video blog, The State of the Region, at www.youtube.com/haltonchair.
If you have any Regional concerns or comments you would like to share, please feel free to email me at email@example.com. You can also find me on Twitter @garycarrhalton,LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”