Providing easy access to Regional programs and services

ServiceAccessRegional Council and staff work year-round to enhance resident access to our programs and services. Our one-window approach to service delivery leverages multiple channels to help you find information and support as quickly as possible. If you’re looking for government services in Halton, your Region is only one click, one tap or one call away.

For online tools, service request forms and detailed program information, visit

We update the website daily to ensure our content is helpful and current, from documents and resources to alerts about severe weather and high-impact events. The website is a quick and easy way to check your waste collection calendar, register for events and learn about critical supports.

OneHalton app

To access our most popular information and service requests on your Apple or Android device, download the OneHalton app.

The app optimizes service request forms for yard waste labelsdiaper bag tags, immunization reportingprenatal classes and metal and appliance collection. It also features other waste collection resources, job postings, videos and more to put the Region at your fingertips.

AppleStore GooglePlay

If you email us, you will receive the same comprehensive, high-quality service available by phone. Responses will confirm service requests or follow up for additional information, and will always include detailed instructions or useful links. For a written response by the end of the next business day, email


Our award-winning contact centre is available 24 hours a day, seven days a week to assist you with your questions. To speak with one of Halton’s customer service representatives, call 311 or 1-866-442-5866.

One click. One tap. One call.

In addition to the four primary ways to access our government services, we also serve residents on social media and in-person.

By ensuring easy resident access to professional, consistent, informative and friendly Regional services, we help keep Halton a great place to live, work, raise a family and retire.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report”.