We are committed to customer service

Halton Region is committed to providing our residents with high-quality customer service that is professional, consistent, informative and friendly. We know how much our residents depend on us and how busy life can be, for that reason we take pride in offering you first-rate service and multiple ways to connect with us.

One of the secrets to our success is the support and dedication of Access Halton, Halton Region’s customer service team. In honour of Customer Service Week, which takes place October 5 – 9, I would like to thank them for their commitment and dedication to our customer service promise.   In 2014 alone, our team managed over 313,000 calls, 10,000 emails, 13,000 web service requests and 24,000 reception visits.

We have done our best to make it easy to connect with Halton Region to find the information you need.  Online, by phone, email or in-person, if you need to connect with Halton Region for information, our team is always ready to greet you with a friendly welcome.

Our website, halton.ca provides detailed information about our programs and services and includes a variety of online tools that connect you to the services you need.  You can visit halton.ca/311 to book metal or appliance collection, report a missed waste collection, update your immunization records, sign up for prenatal programs, register for heat or cold alerts and more. If you are looking for the latest information on Regional programs and services, visit halton.ca and our Twitter, Facebook, LinkedIn and YouTube channels are updated frequently.

Dial 311 and your call will be answered by one of our knowledgeable customer service representatives, who will respond to your questions or connect you to someone who can.  We can also connect you to your local municipality, school board and police (for non-emergency calls).  We answer calls 24 hours a day, seven days a week.  If you require assistance in a different language, Access Halton staff has quick access to interpreters in more than 200 languages. 311 is more than a telephone number, it is your connection to Halton’s Government Services.

One click, one call does it all!

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. Your feedback is important to us. We use it to enhance our services.  You can also find me on Twitter@garycarrhaltonLinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”