Halton Region strives to deliver high quality customer service to meet the needs of the community. “Connecting People and Services” is one of our priorities in the Strategic Action Plan 2015-2018, and as we work to finalize this document, I would like to highlight four great ways for residents to access Regional information and services.
Our website, halton.ca, is a great first place for residents to find timely Regional information and updates. The site is continuously updated with new information, documents and resources for residents. In addition, the home page features alerts to inform residents of severe weather, service disruptions and emergencies, providing important information in a timely manner.
Halton.ca also provides residents with the opportunity to register for many Regional programs and events, and to sign up for email updates for everything from Regional programs, to waste collection reminders, to cold and heat alerts. Meanwhile, incoming emails to firstname.lastname@example.org are received by the Access Halton call centre, and all inquiries receive a response before the end of the next business day.
In the summer of 2014, the Region launched three new social media channels to provide timely information.
- Follow us on Twitter; there you will find timely updates on evolving issues, advice on emerging topics and useful reminders. Access Halton staff monitor the feed and respond to questions directed at our handle, @RegionofHalton.
- Like us on Facebook; where we profile upcoming Regional events and post important information related to regional services and topics.
- Visits us on LinkedIn; where we connect residents with business-oriented events and programs, from high-level economic development to small business supports.
- Our award-winning call centre, Access Halton, is your single point of entry for all government services. Available 24 hours a day, seven days a week and even on holidays, all incoming calls are answered by a knowledgeable customer service representative capable of directly addressing a concern or connecting you with someone who can.
- 311 is a three digit telephone number residents of Burlington, Halton Hills, Milton and Oakville can use to access Halton government services.
- Representatives have access to a wide range of information on Regional programs, select provincial services, community partnerships and more. In addition representatives have access to interpreters who speak more than 170 languages.
Halton Regional Centre, located at 1151 Bronte Road in Oakville, is home to Council Chambers and a Government Service Centre. The front desk is operated by the same Access Halton staff providing telephone assistance via 311, and social media inquiries, connecting you with the same high quality services.
Thousands of people visit Halton Regional Centre each year to collect a Blue Box or GreenCart, seek assistance with subsidy applications, meet with Regional staff, attend Regional events, get small business advice, receive scheduled immunizations and much more. Our doors are open to residents from Monday – Friday from 8:30 a.m. to 4:30 p.m., and you will always be greeted with a smile.
If you have any Regional concerns or comments you would like to share, please feel free to email me at email@example.com. You can also find me on Twitter @garycarrhalton, LinkedIn or on Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”