Halton Region is committed to providing high quality services that residents can count on, which is why we have made accessing information about our many Regional programs and services easy. Whether you prefer to click or call, 311 is your direct connection to Halton government services, 24 hours a day, seven days a week.
Dial 311 to speak to a customer service representative who can answer your question or connect you to someone who can. From garbage collection inquiries to reporting a pothole and everything in between, 311 provides residents with assistance and answers.
Halton Region also offers oral interpretation on Regional programs, services and information in more than 170 different languages. Residents are connected with a translation service or the Halton Multicultural Council for further assistance.
Halton.ca/311 online makes it easy for you to search for program and service information, register for programs and events, make online payments for parking tickets, report non-emergency crimes and more.
Halton Region measures call centre customer satisfaction annually. In January, the Service Quality Measurement Group (SQM) recognized the Region as a Service Quality Award of Excellence Winner for 2013. As a top performing call centre, Halton Region received the Highest Customer Service (government) award which is based on first call resolution, the measure of how many calls are required to resolve an issue, answer a question or to get a requested service. This is the seventh time that Halton Region has received the highest customer service in government rating.
Here are some of the SQM 2013 survey results:
- 90 per cent of Halton residents made only one call to get their matter resolved
- 92 per cent of callers were satisfied overall with their call centre experience
- 96 per cent of customers were satisfied with the Customer Service Representative who handled their call
These results are especially impressive considering that Access Halton, the Region’s call centre, managed 304,354 calls, 9,282 emails and 12,357 web service requests in 2013.
311 is a great resource and I encourage all residents to use this service for non-emergency access to government services from Halton Region, the Halton Regional Police Service and your Local Municipality (City of Burlington, Town of Halton Hills, Town of Milton and Town of Oakville). One click or call does it all.
If you have any Regional concerns or comments you would like to share, please feel free to email me at firstname.lastname@example.org. You can also find me on Twitter @garycarrhalton,LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”