Halton Region celebrates Customer Service Week

Access to Halton Region’s programs and services is only a click or call away.  Visit www.halton.ca/311 or dial 311and speak to a customer service representative in our award winning call centre to receive Halton Government Services in more than 170 languages, 24 hours a day, 7 days a week.

Last year, Access Halton staff responded to over 334,000 inquiries in person, by phone and via the internet.  The most popular inquiries include scheduling metal and appliance collection, applying for financial assistance, inquiring about our new, larger Blue Boxes or scheduling a visit with the Travel Health Clinic.  

This year we have introduced many new online tools to help you Find, Pay, Register, Report or Request information from Halton Region and the local municipalities.  Through our website you can sign up for weekly waste collection reminders, request garbage tags, report Blue Box not collected, register for cold alerts, sign up to receive my quarterly newsletter, The Carr Report and much more.

A recent customer satisfaction survey found that 92% of customers were very satisfied with their Access Halton experience.  Delivering excellent customer service to residents helps ensure that Halton remains a great place to live, work, raise a family and retire. 311_logo_colour

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton, LinkedIn or Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”