Halton Region is prepared for emergencies: New initiative provides another way to inform residents

Halton Region works closely with our emergency partners to be ready to respond to emergency situations. We take our responsibility very seriously and are committed to ensuring that we are ready to respond to any emergency situation and are able to reach as many people as possible.


Since 2008, we have used our Community Emergency Notification Service (CENS) to phone and deliver a message to affected households in the Region in the event of an emergency. We continue to improve CENS so that Halton Region remains a disaster resilient community.

On June 19, 2013, Halton Regional Council passed a motion to incorporate Bell Canada’s Enhanced Community Notification Service (eCNS) into the Region’s existing notification service. This new initiative will increase the reach of Halton Region’s CENS from 60 per cent of traditional land-line telephones within the Region to more than 95 per cent.

When the system is implemented in November 2013, the Region will be one of the first Canadian municipalities to have access to Bell’s reverse 9-1-1 data and the first to use geospatial coordinates (latitude and longitude) for civic addresses in the 9-1-1 database for the purpose of emergency community notification. Access to this “geospatially enhanced” 9-1-1 information will allow Halton Region to accurately notify only those households impacted by an emergency event.

Bell’s eCNS will supply a greater range of telephone numbers and addresses, including unlisted and do not call numbers. However, wireless telephone numbers (cell phones), four party lines and nomadic Voice over Internet Protocol (VoIP) telephone services and devices for hearing-impaired users will not receive notification through eCNS. Residents who are using these other services in their homes will be notified through other communications from Halton Region.

The initiative is a joint effort between the Region, the City of Burlington, the Town of Halton Hills, the Town of Milton, the Town of Oakville, Bell Canada and Telus Communications Company.

For more information about eCNS and Halton’s Emergency Management Program, dial 311 or visit www.halton.ca/beprepared. You can also follow Emergency Preparedness on Twitter for emergency updates and preparedness tips.

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at gary.carr@halton.ca. You can also find me on Twitter @garycarrhalton or on Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”