The new Family Health Information Line – your connection to a local public health nurse

Did you know that you can talk directly with a local public health nurse any weekday from 8:30 a.m. to 4:30 p.m. about a wide range of topics for you or your family? The Halton Region Health Department now offers the Family Health Information Line (FHIL) where nurses will provide you with comprehensive, research-based information, support and counselling.

When you call FHIL, you will talk with one of seven nurses who can help you with your questions related to:

  • Mental health
  • Alcohol or drug use
  • Safety and injury prevention
  • Local supports and programs
  • Overall health and wellness

These nurses also service the telephone support for HaltonParents, where local parents can get advice and support about:

  • Pregnancy and breastfeeding support
  • Parenting – from birth to teens
  • Child/youth behaviour and health concerns
  • Preconception information
  • And much more…

HaltonParents public health nurses also offer support to parents online through the website, Twitter (@HaltonParents) and a parenting blog, with Facebook soon to come.

But FHIL is not restricted only to parents and the general public. It is also a great service for professionals across the Region. Physicians and other health providers, school professionals and child care professionals can receive access to evidence-based information and resources for patients and families, information about the Health Department’s programs and services, linkages to other local organizations, how to refer patients and families to services, and much more.

Establishing FHIL has been part of the Region’s Citizen’s Priorities Action Plan as a key initiative to enhance access to health information and services for residents in Halton. And because our public health nurses also work in the community, FHIL nurses can link you to the programs and services offered by many other agencies and organizations. FHIL allows the Health Department to be more inclusive, efficient and customer friendly.

So, to access the Family Health Information Line, simply dial 311 or 905-825-6000 and ask for the Family Health Information Line. You can also email one of the nurses at To find out more about the line, visit Devon, Cindy, Nicole, Hilary, Kirsty, Andrea, and Tamara—are waiting to help you!

As always, if you have any Regional concerns or comments you would like to share, please feel free to email me at You can also find me on Twitter @garycarrhalton or on Facebook. To receive further updates on Regional issues, please subscribe to my quarterly e-newsletter, “The Carr Report.”